Published 07 Aug 2017
Certifying in ITIL Practitioner has been an opportunity for growth and understanding of how IT service management (ITSM) delivers value in the government organization I work for. In fact, its 9 Guiding Principles have become part of my vision statement because I feel they...
Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Value|Vision
Published 19 May 2017
Sue Taylor examines the importance of the blueprint in programmes and within AXELOS’ Managing Successful Programmes (MSP ® ) best practice guidance. By implementing change through a programme , an organization is trying to achieve a better future. That starts with a pr...
Capabilities|MSP|Programme management|Project and programme delivery|Requirements|Vision
Published 16 Jun 2015
With Continual Service Improvement (CSI), the six step CSI model is my secret weapon to ensuring IT Service Management (ITSM) practitioners implement changes and service improvements efficiently, effectively and continually . So, what are the six steps and how do you follo...
Adopt and Adapt|Change Management|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Management|Vision
Published 15 Apr 2019
Digital disruption is transforming the way industries operate. But for a successful legacy business with an established infrastructure and corresponding capabilities, introducing change can be a challenge. You begin with the end in mind – and that’s the vision. By that, I d...
Best practice|Change management|Change requests|MSP|Requirements|Strategy execution|Vision
Published 08 Jul 2015
If your organization doesn’t change it will probably do one thing: atrophy. It’s not sustainable to remain the same - do that, and you’re writing your own obituary. Like it or not, change happens. The world, people and technology change and organizations need to maintain th...
Agile|Behaviour|Change Management|Management|Project and programme management (PPM)|Vision
Published 01 Feb 2019
What leadership techniques and understanding of behaviour should project boards and project managers use for organizational transformation? Set the strategic vision Taking the example of AXELOS’ work on updating PRINCE2 ® in 2017 , our vision was focused on the se...
Agile|Behaviour|Change management|Communication|Digital transformation|Leadership|PRINCE2|Project management
Published 13 Feb 2019
With the digital disruption of markets, regulation and a need to maintain competitive edge creating a vision of a future organization, along with having an effective vehicle to deliver that, is absolutely crucial today. Organizations may achieve good project management pr...
MSP|PRINCE2|Professional development|Programme management|Project and programme delivery|Project and programme management (PPM)|Project management
Published 04 Nov 2016
Approximately 70% of all IT Service Management (ITSM) transformation projects fail according to researchers from Gartner to McKinsey. And among those projects that fail, the same researchers uncovered that about half were unsuccessful because of internal resistance. As the...
Collaboration|Governance|IT Service Management (ITSM)|ITIL|Leadership|Project management
Published 01 Feb 2017
An organization working on a major programme often needs a programme office. Major programmes are concerned with implementing complex transformational change, and this can bring with it a range of challenges. The size and impact of the change, an organization’s experience in...
Business solutions|MSP|Programme management|Project and programme delivery|Project management|Value
Published 29 Mar 2017
How do you make sure your portfolio is heading in the right, strategic direction? The quick answer is: data. Portfolio managers have access to more data than at any time in recent history. Your organization will adopt an ever-more data-driven approach to running both day-to...
MoP|Portfolio management|Project planning|Strategic objectives|Strategy execution|Value|Vision