Published 19 May 2017
Sue Taylor examines the importance of the blueprint in programmes and within AXELOS’ Managing Successful Programmes (MSP ® ) best practice guidance. By implementing change through a programme , an organization is trying to achieve a better future. That starts with a pr...
Capabilities|MSP|Programme management|Project and programme delivery|Requirements|Vision
Published 01 Feb 2018
In the international bestseller The 7 habits of highly effective people (Free Press, 1988), Steven R. Covey describes an approach to being effective in attaining goals by aligning oneself to what he calls the ‘true north’ principles of a character ethic that are universal...
Behaviour|Project management|Stakeholder engagement|Strategy Execution|Vision
Published 09 Apr 2020
What do project managers need to have “top of mind” when working on projects involving agile delivery methods? A handy checklist within the PRINCE2 Agile ® best practice guidance outlines the salient points to be aware of – and these are captured under four headings: 1 C...
Agile|Collaboration|Communication|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management|Requirements
Published 21 Jul 2021
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it out at the other end. Reflecting on this reminds me of my first role in IT, working as a help desk analyst. Wha...
IT service management (ITSM)|ITIL 4
Published 17 Sep 2021
Talking about the service management office (SMO) in 2021 raises two key questions: is it still relevant today and has it ever been useful? The concept of having some sort of structure like an SMO seems to be under attack at the moment, which is a knee-jerk reaction that I t...
Published 23 Jul 2021
Working in an increasingly virtual world, the performance of business leaders in projects is facing more scrutiny than ever. Equally, the so-called “new normal” has magnified any leadership deficiencies that were there before and it’s vital that leaders are aware of that and...
Programme management|Project and programme management (PPM)|Project management
Published 17 Aug 2021
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO? SMOs – from my experience working with a select group of companies – are either not properly developed or simply don’t exist. And y...
ITIL 4|Service management|Value
Published 24 Aug 2021
Investing in transformational change is both a major and risky undertaking but most organizations are not well-prepared for it. According to McKinsey failure rates for this run at about 70%. A large contributing factor, in my experience, is business leaders don’t necessari...
MSP 5th Edition|Programme management|Stakeholder engagement
Published 21 Sep 2021
In the current world of remoteness and uncertainty about places of work, language and common understanding take on a new level of importance. My work over the past four to five years has involved bringing people together in organizations to use ITSM effectively. This has be...
Collaboration|IT service management (ITSM)|ITIL 4