Skills for the future

What skills do practitioners need to stay successful in the future?

Read our research

Over the last six months AXELOS has been engaging with our community of professionals to help us identify the skills and competencies that will be needed by IT service management (ITSM) and project and portfolio management (PPM) professionals in the future. This research has provided us with a platform to look to the future, identify emerging trends and what impact they will have on the ITSM and PPM professions. By doing so we can support practitioners in developing their skills, knowledge and abilities so they remain successful.

The Future Project Management Professional

Project management will continue to transform and grow as a necessary business skill, giving project managers an opportunity to add value at a strategic level. To do this project management professionals will need to broaden their strategy, change management, risk management and agile skills to help businesses realize their organizational goals.

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The Future IT Service Management Professional

As businesses are relying on technological innovations to deliver their services they will look to ITSM professionals to manage and direct this process. This broader remit will require creativity and strategic insight from ITSM professionals. They will need to focus on business skills such as communication, negotiation, relationship and change management as well as act as leaders to help guide their organizations.

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To remain current and relevant in your field, professionals need to take responsibility for their own professional development. To support them in this AXELOS has developed an ITIL and PRINCE2 Membership programme. Members can benefit from a range of online content, templates, toolkits, online resources and best practice guidance to excel in their role and advance their careers. Members can also start planning for their futures by undertaking a skills assessment to identify the skills they need to develop for the future and recording continuing professional development (CPD) activities.

Find out more about membership