Building an ITIL®-based Service Management Department - 2nd Edition

Building an ITIL®-based Service Management Department - 2nd Edition


5CPD Points

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

This publication is also available as a PDF from the TSO Shop

Number of pages:
ISBN: 9780113314584
Dimensions: 216 x 216mm
Price: £35.00
Format: Book
Publication Date: 19 Oct 2015
Availability: In stock - 1-2 days
Please login to leave a review.
Russ 20 August 2016
Very good description of how ITIL SMD impacted the processes, people, and technology
Mark Parris 26 November 2016
A good insight into creating the right culture and organisation within a company that is intent on delivering a service as opposed to a function.
Daniel Adjei 1 February 2018
This publications has opened a whole new and simplier approach fo building an ITSM department to me. It is a sure mentors guide.
Antulika Bhadouriya 14 May 2020
Many Organisation suffer great loss in their engagements to standardise the Service processes, the nine step approach gives useful insight how this can be improved.