Building an ITIL®-based Service Management Department - 2nd Edition

Building an ITIL®-based Service Management Department - 2nd Edition

Book By AXELOS

5CPD Points
Description

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

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Details
Number of pages:
ISBN: 9780113314584
Dimensions: 216 x 216mm
Price: £35.00
Format: Book
Publication Date: 19 Oct 2015
Availability: In stock - 1-2 days
Reviews
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Russ 20 August 2016
Very good description of how ITIL SMD impacted the processes, people, and technology
Mark Parris 26 November 2016
A good insight into creating the right culture and organisation within a company that is intent on delivering a service as opposed to a function.