ITIL 4 Managing Professional Drive Stakeholder Value

ITIL 4 Managing Professional Drive Stakeholder Value


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Drive Stakeholder Value forms one publication in the essential supporting guidance for the Managing Professional certification pathway within ITIL 4.

Delegates must undertake all four modules of; ‘Create, Deliver and Support’, ‘Direct, Plan and Improve’, ‘Drive Stakeholder Value’ and ‘High Velocity IT’ to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning. All titles are also available as a package to support learning across all modules and in support of the ITIL 4 Managing Professional Transition Module which covers elements of all four.

This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via I.T enabled services.

ITIL 4 Managing Professional, Drive Stakeholder Value will:

ITIL Managing Professional: Drive Stakeholder Value will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to ITIL Managing professional, and those who are responsible for managing and integrating stakeholders, focused on the customer journey and experience or are responsible for fostering relationships with partners and suppliers.


Number of pages:
ISBN: 9780113316366
Price: £100.00
Format: Book
Publication Date: 10 Oct 2019
Availability: Out of Stock
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