ITIL® and ISO/IEC 20000: A Practical Handbook

ITIL® and ISO/IEC 20000: A Practical Handbook

Book By AXELOS

1.5CPD Points
Description

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

This publication is also available as a PDF from the TSO Shop

Details
Number of pages: 104
ISBN: 9780113314102
Dimensions: 216mm x 216mm
Price: £35.00
Format: Book
Publication Date: 5 Dec 2013
Availability: In stock - 1-2 days
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