ITIL® Foundation Handbook 3rd ed. (2012)

ITIL® Foundation Handbook 3rd ed. (2012)


5CPD Points

Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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Number of pages:
ISBN: 9780113313495
Price: £10.95
Format: Book
Publication Date: 31 Jan 2012
Availability: In stock - 1-2 days
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LewisNchotindoh 29 March 2018
As a problem manager within my organization, I am able to use the framework and principles in this book to design a problem management process which adheres to Industry best practices.
Daniel Andrews 8 June 2018
Perfect format to quickly look up the correct terminology and definition of ITIL workflows. It is an invaluable pocket guide to ensure you can inform and advise management of best working practices.
Allan Banks 13 August 2018
The book was supplied by ALC training in Australia. The indexing of the book needs some work and I would like to see syllabus vs non-syllabus separated. You can easily find yourself reading something out of syllabus. Great pocket size and now lives in my top drawer at the office.