ITIL® Foundation Handbook 3rd ed. (2012)

ITIL® Foundation Handbook 3rd ed. (2012)


5CPD Points

Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

This publication is also available in other formats from the TSO Shop

Number of pages:
ISBN: 9780113313495
Dimensions: 108 x 140mm
Price: £10.95
Format: Book
Publication Date: 31 Jan 2012
Availability: In stock - 1-2 days
Please login to leave a review.