ITIL® Practitioner Guidance - German Translation

ITIL® Practitioner Guidance - German Translation


5CPD Points

ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.

This publication is also available as a PDF from the TSO Shop

Number of pages:
ISBN: 9780113315307
Dimensions: 215X180mm
Price: £60.00
Format: Book
Publication Date: 31 Mar 2017
Availability: Available immediately
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Thomas Schuermann 9 September 2017
The german version of the ITIL Practitioner Guidance is excellent. I like the basic idea of combining agile methods with the "classic" process approach of ITIL. The templates in this book are very handy for me.