ITIL® Practitioner Guidance - Japanese Translation

ITIL® Practitioner Guidance - Japanese Translation


5CPD Points

ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.

This publication is also available as a from the TSO Shop

Please note if you purchase a PDF version of this guidance, you will not be permitted to use it in an open book examination.

Number of pages:
ISBN: 9780113315291
Dimensions: 215X180mm
Price: £60.00
Format: Book
Publication Date: 31 Mar 2017
Availability: Available immediately
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