ITIL® Service Design

ITIL® Service Design

Book By AXELOS

5CPD Points
Description

The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time.

Understanding IT practices, processes and their governing policies will lead to excellence in IT service design. This publication describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs. Valuable on its own, ITIL Service Design will give even greater benefits when used as part of the fully integrated approach described by the other core publications in the ITIL lifecycle suite.

This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed to design IT solutions that consistently meet customers' requirements and deliver targeted benefits to businesses.

This publication is also available in other formats from the TSO Shop

Details
Number of pages: 442
ISBN: 9780113313051
Dimensions: 215 x 280mm
Price: £85.00
Format: Book
Publication Date: 29 Jul 2011
Availability: In stock - 1-2 days
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