ITIL® Service Design

ITIL® Service Design


5CPD Points

The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time.

Understanding IT practices, processes and their governing policies will lead to excellence in IT service design. This publication describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs. Valuable on its own, ITIL Service Design will give even greater benefits when used as part of the fully integrated approach described by the other core publications in the ITIL lifecycle suite.

This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed to design IT solutions that consistently meet customers' requirements and deliver targeted benefits to businesses.

This publication is also available in other formats from the TSO Shop

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Number of pages: 442
ISBN: 9780113313051
Price: £85.00
Format: Book
Publication Date: 29 Jul 2011
Availability: In stock - 1-2 days
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Judy Sanker, ITIL Expert 25 September 2017
Provide a real life experience of 28 years at Procter and Gamble Company in leading IT Services for 100,000 employees. The Service Design book allows me to integrate my knowledge and experience to provide a beneficial classroom experience for my students.
Spyros Dennis Syrmis 9 January 2019
This activity brought another level and much depth to what was taken lightly and previously thought was measuring availability incorrectly, giving a false sense of availability when in fact it was a lesser service.