ITIL® Service Transition

ITIL® Service Transition


5CPD Points

The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations.

ITIL Service Transition describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed for any IT, procurement, or quality assurance professional looking to develop expertise in the delivery of change.

This publication is also available in other formats from the TSO Shop

AXELOS Members are entitled to a 30% discount from 01 July until 31 July 2017 when purchasing this title from the TSO Shop. See our Members' discount for AXELOS Publications page to get the discount code.

Number of pages: 347
ISBN: 9780113313068
Dimensions: 215 x 280mm
Price: £85.00
Format: Book
Publication Date: 29 Jul 2011
Availability: In stock - 1-2 days
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Michael Henderson 6 September 2017
This book is essential to Service Transition and change management process and practice