ITIL 4 Managing Professional: Create, Deliver and Support

ITIL 4 Managing Professional: Create, Deliver and Support


5CPD Points

Due to the impact of the coronavirus, from 13 April 2020 to 30 June 2021 individuals are now permitted to print PDFs for exams and use PDFs or official e-books on a second e-device (portable digital devices such as smartphones, tablets and laptops) during open book exams.

Create, Deliver and Support forms one publication in the essential supporting guidance for the Managing Professional certification pathway within ITIL 4.

This guide covers ‘core’ service management activities and focuses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods, and tools.

ITIL 4 Managing Professional: Create, Deliver and Support will:

ITIL Managing Professional: Create, Deliver and Support will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to ITIL Managing professional. It is ideal for those who manage the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.


Number of pages:
ISBN: 9780113316328
Price: £85.00
Format: Book
Publication Date: 31 Jan 2020
Availability: Available to order
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Liz Rosewell 23 June 2020
Comprehensive coverage of the subject in the book and accompanying practices.
Craig Minors 12 March 2021
The book is actually quite good and easy to read. However, you require ITIL practice guides as well to support your revision.

To pass the CDS test, you need to undergo training and it is not aimed at those who are self-studying.