Key Element Guide ITIL® Continual Service Improvement (Single copy)

Key Element Guide ITIL® Continual Service Improvement (Single copy)


1CPD Points

The 'Key Element Guide Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.

Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.

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Number of pages: 95
ISBN: 9780113313648
Dimensions: 140 x108mm
Price: £9.95
Format: Book
Publication Date: 31 Jul 2012
Availability: In stock - 1-2 days
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Chris Wilson 9 October 2019
A good course with interesting case studies and discussions. Enjoyed discussing the different techniques for embedding new 'changes' within an organisation and the evolution of working practices.