Key Element Guide Suite

Key Element Guide Suite


5CPD Points

Written by the original authoring team for the ITIL 2011 manuals, this 'Key Element Guide Suite' provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.

The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means.

The main focus of each of the Key Element Guides (KEGs) is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.

This publication is also available in other formats from the TSO Shop

Number of pages:
ISBN: 9780113313709
Dimensions: 140x108
Price: £44.95
Format: Book
Publication Date: 30 Dec 2011
Availability: In stock - 1-2 days
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Lyn 12 November 2015
The small suite of books are perfect to carry with you and are great for refreshing your ITIL knowledge.
Brian Maxted 4 February 2016
Excellent resource for revision prior to taking the ITIL Lifecycle exams