Secrets of Service Level Management

Secrets of Service Level Management

Book By AXELOS

£45.00
5CPD Points
Description

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

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Details
Number of pages: 291
ISBN: 9780113313525
Dimensions: 216mm x 216mm
Price: £45.00
Format: Book
Publication Date: 27 Mar 2013
Availability: In stock - 1-2 days
Reviews
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Juergen Dietl 4 September 2018
This book is a very valid extension to the five ITIL books I already read. ITIL is a very good framework what to do but this book also tells you how to do it and what are the traps you should pay attention. It also talks a lot about the people. Yes we need processes, machines and people for running a business but people are the most important many managers forget. The best process is nothing if it is not being accepted.