In this latest AXELOS ITSM webinar (you can view the recording below), Louise John from Essex County Council discusses their ITIL case study.
Archaic, over-engineered processes, using inappropriate tools (e.g. excel) and exhausting unnecessary resource?...that was Essex County Council! Until significant investment in upskilling people, improving processes and effective ITSM tooling paved the way for ITIL alignment and maturity.
The seminar is an interactive, open and honest review of Essex County Council's journey along the road to ITIL process maturity - including:
- What went well,
- The implementation and establishment of a robust Continual Service Improvement process,
- Finding flexibility in the ITIL framework,
- What didn't go well,
- What they’ve learnt and what's next on their journey.
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