In this webinar, Karen Ferris, co-author of ITIL® Practitioner, explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM. She also focuses on ways to prepare for change, manage and reinforce change using these tools.
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This webinar is also supported by two AXELOS Blog Posts also written by Karen - Organizational change management and project success:
Read Part 1 Read Part 2