Human Centred ITIL Service Design

Human Centred ITIL Service Design

Human Centred Design is the discipline applied to understand, refine and create both the delivery and the experience of a service. This helps organisations innovate while improving services to make them useful, useable, and desirable for the customer, as well as effective and profitable for the organisation. Using the ITIL framework with a focus on expanding the "fit for purpose" concept, Katrina's session will explore how to shift the conversation from one about features and functions to one about users and user outcomes.

Key Takeaways

  • Understand Human Centred ITIL Design and how it can make services more: Useable, desirable, effective and profitable
  • Learn how to get buy in from the board
  • Advice on how ITSM professionals can make services more human

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