ITIL® and SIAM: An example ITIL-based model for effective Service Integration and Management

  • 20 August 2015
  • Starts 14:00
  • Ends 15:00
  • ITIL
Wriggly lines turning into straight arrows underneath looking glass

Following the publication of the AXELOS white paper, An example ITIL-based model for effective Service Integration and Management (SIAM), join the author, SIAM consultant Kevin Holland, as he describes examples of proven concepts and techniques to effectively manage a complex multi-supplier environment.

Kevin also discusses what SIAM is in detail, and how it could be applied in your own organization, as well as providing advice on what works and the pitfalls to avoid.

Before watching the preview of this webinar, you may find it helpful to watch the recording of Kevin's previous webinar, An Introduction to Service Integration and Management (SIAM) and ITIL and/or read the white paper.

Webinar recording preview

Download the Presentation Slides >          Watch the full recording >

 
An example ITIL®-based model for effective Service Integration and Management Industry
In this White Paper Kevin Holland describes one example model for effective SIAM. Read
 
An introduction to Service Integration and Management and ITIL® Industry
The purpose of this White Paper is to introduce the concepts for an effective way of managing services in a multi-supplier environment. Read