IT Service Management Benchmarking Report 2017

IT Service Management Benchmarking Report 2017

AXELOS is proud to announce the release of our IT Service Management (ITSM) Benchmarking Report, exploring the trends and challenges faced by the ITSM industry.

This report is the first of its kind from AXELOS and we aim to produce it annually with a survey of the industry from now on. It reveals the common challenges facing the ITSM function and reveals how teams can help bring success for digital transformation initiatives within their organizations.

The webinars have been recorded in the ITIL® Lead Architect Team workshop. We discuss the findings of the report and the webinar is hosted by ITIL Global Marketing Lead, Clare Cottrell, ITIL Product Developer, Akshay Anand, and various subject matter experts from across the globe.

The three key topics that will be covered in the webinar series are:

  • Aligning ITSM and business strategy
  • Level of Maturity
  • Top ITSM Challenges

Download the presentation slides >

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