AXELOS has hosted the ITIL webinar, Mercantil Bank: Adopting and Adapting ITIL Case Study, hosted by Rosal Undraneta.
Rosal's session explored:
- How the adoption of ITIL was a learning experience which helped Mercantil Bank understand how they could do better as a department
- What business and technical challenges they faced
- Why Mercantil Bank has chosen to adopt and adapt ITIL
- What are the next steps.
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