Welcome to the Future of ITIL

ITIL® is evolving with the launch of ITIL 4 in 2019.

Still the ultimate in IT best practice, ITIL 4 builds on all the best things from ITIL and expands IT and service operations into the future.

ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation and support world-class digital services.

✓ ITIL 4 helps to successfully navigate the modern digital world
✓ ITIL 4 provides a holistic picture of IT enabled service delivery
✓ ITIL 4 reflects and integrates other established ways of working
✓ ITIL 4 incorporates all the best things from ITIL


Get started with ITIL 4 Foundation. Start to build your career with ITIL or reaccredit from ITIL v3 to demonstrate your digital skills and meet your career goals.



What is in ITIL 4?

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

Service Value System Looking beyond the delivery of services to end-to-end value co-creation.
Guiding Principles Adopt and adapt ITIL to your own needs and circumstances.
Four Dimensions Enables a holistic approach for co-creating value for your customers.
Processes to Practices Practical 'how-to' examples for building effective IT enabled services.
Integration Flexibility to work with other technologies and methods.

ITIL 4 in the Modern Digital World

Learn more about how ITIL 4 utilises the latest approaches and technologies.

From ITIL v3 to ITIL 4 A look at how ITIL has expanded from v3 to 4
ITIL 4 and the Cloud How does ITIL 4 work with cloud-based services?
AI and Machine Learning Why is machine learning integral to IT services?
ITIL 4 – Creating Value at Speed ITIL helps ensure high value in high velocity IT.
ITIL 4 - Learning Through Storytelling Using stories to create meaning and value.

ITIL 4 Transition Journeys

Whether you are new to ITIL or are already certified, ITIL 4 enables an easy transition


New to ITIL Take ITIL 4 Foundation to start building your service delivery expertise
Foundation Level Re-certify in ITIL 4 Foundation to maximise your ITIL knowledge for the digital service economy
On Your Intermediate / Practitioner Path Collect 17 v3 credits and fast-track with the ITIL 4 Managing Professional transition module (released later in 2019)
An Expert Head straight for the ITIL 4 Managing Professional transition module (released later in 2019)
Master AXELOS will be sponsoring 50 candidates to attain ITIL 4 Master.
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ITIL 4 has been the hugely anticipated evolution to the ITIL framework and it builds on the core elements of ITIL, the ultimate in IT best practice.

After the launch of ITIL 4 Foundation, AXELOS will continue to release modules throughout 2019. However with the speed of change in organizations, we encourage candidates to continue to upskill with ITIL v3 Intermediate modules to enable them to tackle immediate IT challenges.


The ITIL Foundation Manual, ITIL 4 Edition is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

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