The concepts of services and processes evolved in ITIL 4. Services are now closely associated with products; processes are described in the context of management practices. Likewise, the process owner and service owner roles have changed; ITIL 4 conceptualizes product owners and practice owners.
This white paper will explore:
- how service ownership relates to product ownership
- how process ownership relates to practice ownership.
It will also discuss the evolution of ownership and owners in ITIL 4 and explain how the new concepts and ideas can be used to improve service management.
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