Ownership and owners in ITIL® 4 White Paper

Antonina Klentsova, Oleg Skrynnik and Roman Jouravlev

April 2020

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The concepts of services and processes evolved in ITIL 4. Services are now closely associated with products; processes are described in the context of management practices. Likewise, the process owner and service owner roles have changed; ITIL 4 conceptualizes product owners and practice owners.

This white paper will explore:

  • how service ownership relates to product ownership
  • how process ownership relates to practice ownership.

It will also discuss the evolution of ownership and owners in ITIL 4 and explain how the new concepts and ideas can be used to improve service management.

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Current rating: 4 (2 ratings)


30 Apr 2020 Jakob Diness
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A very useful addition to the ITIL4 framework. I have missed the ITIL v3 Process Owner/Manager/Practitioner ever since the launch of ITIL 4.

The authors suggest to (re)-introduce just that with a Practice owner wit a few added responsibilities taking inspiration in the 4 dimensions of ITIL 4. Very intuitive approach and effectively bridging the gap for existing ITIL v3 approaches. No need to reinvent the wheel.

I can only recommend reading this both as a consultant and a practitioner of ITIL in general.
17 May 2020 Xavier COLLET
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It is very useful. ITIL V3 foundation should be mandatory before to study the ITIL 4.

I am consultant and practitioner and I think both ITIL V3 and 4 are complementary.
19 May 2020 Amey Nevrekar
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ITIL is a vast concept, but this article articulates the concept well
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