On Thursday 28th October we are carrying out essential upgrades. The website may be unavailable for a period of time starting from 6am BST. We apologise for any inconvenience this may cause you.

Spotify: An ITIL® Case Study

Ola Källgården

February 2019

All of our White Papers and Case Studies are subject to the following Terms of Use.

Spotify is the largest global music streaming subscription service. It is building a two-sided music marketplace for users and artists, which is powered by data, analytics, and software.

In this case study, Ola Källgården reveals how Olingo, a Swedish management consulting company, helped Spotify to embrace the principles of ITIL.

To read the rest of this white paper and to get access to all of AXELOS' white papers, please log in or create a user profile.

About Olingo Consulting
About Spotify
The Spotify culture and ITIL
Managing flow
Managing compliance
About the author
Trade marks and statements
Current rating: 4.9 (7 ratings)


10 Jul 2020 Santiago Lo Bianco
Alternate text
How critical is to apply the "Focus on Value" and "Start where you are" principles in order to adopt and adapt ITIL to real business needs. In this case, focused on striking the right balance between control and agility. Specifically, this approach helped Spotify to manage the total workload for the teams and to establish the necessary controls to comply with the regulation imposed by the financial bodies.

Also, liked how the Kanban was used in four categories (Support, Enhancements, Technical Debts and Projects).
28 Jul 2020 Ali Halawi
Alternate text
interesting case study and well written. felt Like I was involved in it.
You must log in to post a comment. Log in