T-Shaped Professionals for a digital economy White Paper

Troy DuMoulin

May 2019

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This white paper will examine how the ITIL 4 Service Value System (SVS) approach, and its associated training and certification model, supports the development of T-shaped professionals. It will discuss how this mindset is the foundational building block for organizations that want to thrive in the information and digital age.

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Current rating: 4.5 (4 ratings)


16 Aug 2019 John P Custy
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A lot of good concepts here; however, as noted, the Pi or comb-shaped is where people need to think about their careers and what is needed as more automation is implemented (successfully).
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