Value Stream Mapping at E-Quality Italia Case Study

• Best practice, Customer needs, IT service management (ITSM), ITIL 4, Service management, Skills

E-quality Italia is a training organization going through some big organizational changes. The organization’s leaders decided to undertake a value stream mapping exercise so that they could understand where there was waste and how their value streams interconnected.

This case study explains why value stream mapping was so valuable for E-quality Italia and how ITIL 4 can be used to improve efficiencies, even in a non-IT context.