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Axelos endorses software tools that have been assessed by our Licensed Software Assessors to one of three levels: Gold, Silver or Bronze. For further information on how to obtain this endorsement and what it involves please see the ITIL Software Endorsement Scheme page.

For details on software tools that have been assessed through the ITIL Software Endorsement Scheme please click on one of the levels below. Software tools have been categorized according to the level of assessment achieved.

Gold Level endorsed

Organization

Tool

Processes Assessed

ALVAO

ALVAO 8.0

Change Management, Incident Management, Problem Management, Service Asset & Configuration Management, Request Fulfilment, Service Catalogue Management,

Aranda Software

Aranda Suite V9

Change Management, Knowledge Management, Request Fulfilment, Service Catalog Management, Service Portfolio Management, Incident Management, Problem Management, Service Asset & Configuration Management and Service Level Management

Espiral Microsistemas

Proactivanet 10

Availability Management, Capacity Management, Change Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Asset & Configuration Management, Service Catalogue Management, Service Level Management, Service Portfolio Management

Marval Software Limited

Marval MSM

Change Management, Incident Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Catalogue Management, Service Level Management, Service Portfolio Management, Knowledge Management

NMSWORKS SOFTWARE PRIVATE LIMITED

CygNet Service Support System Version 3

Incident Management, Event Management, Problem Management, Change management, Service Asset and Configuration Management

Silver Level Endorsed

Organization

Tool

Processes Assessed

Marval Software Limited

Marval MSM

Availability Management, Capacity Management, Event Management, Service Asset & Configuration Management, Asset Management, Financial Management, IT Service Continuity Management

Bronze Level Endorsed

Organization

Tool

Processes Assessed

JSC Naumen

Naumen Service Desk v4

Change Management, Event Management, Incident Management, Knowledge Management, Problem Management, Request Fulfilment, Service Asset & Configuration Management, Service Level Management, Service Catalogue Management

Nekta Systems Co., Ltd

NetkaQuartzService Desk Standard Edition

Incident Management, Problem Management, Service Asset & Configuration

Octopus-ITSM.com Inc

Octopus v4.0

Event Management

Service Tonic SL

ServiceTonic v5.0

Incident Management, Problem Management, Request Fulfillment