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Latest blogs from AXELOS

ITIL® Practitioner - Focus on Value

  • 28 July 2016
  • Change management, Customer experience, IT Service Management (ITSM), IT services, ITIL, Value
Focus on value is one of the nine guiding principles described in the ITIL Practitioner Guidance. Of course it’s so obvious that we should...

You can't trust fake presidents

  • 27 July 2016
  • Authentication, Cyber resilience, Cyber-attack, RESILIA, Vulnerability
During the run-up to the US election there’s been a lot of talk about who’s for real and who’s faking it.

How to be the driver of excellence: four key skills every Project Office Manager needs

  • 25 July 2016
  • Best Practice, Communication, P3O, Processes, Project and programme management (PPM), Project management office
Project Office Managers, or P3Os and PMOs for short, are the crux of a project, programme or portfolio support office.

Three BIG tips for managing multi-vendor ITSM scenarios

  • 20 July 2016
  • Change management, Communication, Frameworks, IT Service Management (ITSM), IT services, ITIL
The IT industry is undergoing a tremendous amount of change and at a rapid rate. It’s becoming no longer affordable for an organization&rsquo...

Reputation, reputation, reputation: what matters most to us all

  • 20 July 2016
  • Cyber resilience, Cyber-attack, Identity, IT services, RESILIA, Vulnerability
Okay, I don’t usually quote Shakespeare, but there’s one line that I’ve remembered since I was at school in England. It comes...

RESILIA from an ITIL veteran’s perspective

  • 18 July 2016
  • Cyber resilience, IT Service Management (ITSM), IT services, ITIL, Processes, RESILIA, Service desk
I started in IT back in the pre-Internet ‘dark ages’, over 35 years ago. In those days we were literally in the basement and nobody...

Embrace an opportunity for some serious CSI

  • 14 July 2016
  • Capabilities, Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Processes, Value
ITSM is not about the tools or the technology, but about delivering value to your customer through the use of that technology.

‘The butler did it’ – why clichés can apply to cyber crime too

  • 13 July 2016
  • Cyber resilience, Cyber-attack, Processes, RESILIA, Training, Vulnerability
When I was a kid, back in England, I used to love Agatha Christie adaptations on TV. And Peter Falk in Columbo.

Board meeting from hell

  • 13 July 2016
  • Behaviour, Cyber resilience, Cyber-attack, Processes, RESILIA, Vulnerability
My good friend, Hannah Simmons, used to be CFO at a large multinational food company. If you’ve read Whaling for Beginners, you’ll know...

Preparing for the PRINCE2 2009 Practitioner exam while studying for Foundation

  • 10 July 2016
  • Certification, Examinations, PRINCE2, Project management, Qualifications
If you’re intending to take the Practitioner qualification, a little groundwork while studying for the Foundation exam will pay dividends...
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