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July 2016
Latest blogs from AXELOS
ITIL® Practitioner - Focus on Value
28 July 2016
Change management, Customer experience, IT Service Management (ITSM), IT services, ITIL, Value
Focus on value is one of the nine guiding principles described in the ITIL Practitioner Guidance. Of course it’s so obvious that we should...
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You can't trust fake presidents
27 July 2016
Authentication, Cyber resilience, Cyber-attack, RESILIA, Vulnerability
During the run-up to the US election there’s been a lot of talk about who’s for real and who’s faking it.
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How to be the driver of excellence: four key skills every Project Office Manager needs
25 July 2016
Best Practice, Communication, P3O, Processes, Project and programme management (PPM), Project management office
Project Office Managers, or P3Os and PMOs for short, are the crux of a project, programme or portfolio support office.
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Three BIG tips for managing multi-vendor ITSM scenarios
20 July 2016
Change management, Communication, Frameworks, IT Service Management (ITSM), IT services, ITIL
The IT industry is undergoing a tremendous amount of change and at a rapid rate. It’s becoming no longer affordable for an organization&rsquo...
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Reputation, reputation, reputation: what matters most to us all
20 July 2016
Cyber resilience, Cyber-attack, Identity, IT services, RESILIA, Vulnerability
Okay, I don’t usually quote Shakespeare, but there’s one line that I’ve remembered since I was at school in England. It comes...
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RESILIA from an ITIL veteran’s perspective
18 July 2016
Cyber resilience, IT Service Management (ITSM), IT services, ITIL, Processes, RESILIA, Service desk
I started in IT back in the pre-Internet ‘dark ages’, over 35 years ago. In those days we were literally in the basement and nobody...
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Embrace an opportunity for some serious CSI
14 July 2016
Capabilities, Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Processes, Value
ITSM is not about the tools or the technology, but about delivering value to your customer through the use of that technology.
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‘The butler did it’ – why clichés can apply to cyber crime too
13 July 2016
Cyber resilience, Cyber-attack, Processes, RESILIA, Training, Vulnerability
When I was a kid, back in England, I used to love Agatha Christie adaptations on TV. And Peter Falk in Columbo.
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Board meeting from hell
13 July 2016
Behaviour, Cyber resilience, Cyber-attack, Processes, RESILIA, Vulnerability
My good friend, Hannah Simmons, used to be CFO at a large multinational food company. If you’ve read Whaling for Beginners, you’ll know...
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Preparing for the PRINCE2 2009 Practitioner exam while studying for Foundation
10 July 2016
Certification, Examinations, PRINCE2, Project management, Qualifications
If you’re intending to take the Practitioner qualification, a little groundwork while studying for the Foundation exam will pay dividends...
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