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June 2015
Latest blogs from AXELOS
Meaningful metrics in ITSM: it’s about the business (stupid)
30 June 2015
IT Service Management (ITSM), IT services, Processes, Reporting, Value
IT organizations don’t tend to recognize when they have an image problem or why they should care. Though some would argue they’re...
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An Agile way of working with PRINCE2®
24 June 2015
Agile, Best Practice, PRINCE2, PRINCE2 Agile, Project and programme management (PPM), Project management, Qualifications, Training
It’s been a while since I first discovered PRINCE2 Agile®; I was part of a delivery team that I had just joined in a technical...
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Process Implementation: Spotting the “Five Dysfunctions of a Team”
24 June 2015
Best Practice, Change management, Customer engagement, Frameworks, IT Service Management (ITSM), Leadership, Processes
Process implementation in IT Service Management (ITSM) comprises the steps we take to deliver services and the changes necessary to support the...
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PRINCE2 Agile - ATO views
23 June 2015
Agile, Frameworks, PRINCE2 Agile, Project and programme management (PPM), Project Management, Training
While Scrum has become the standard for agile software product development, many Scrum users are demanding a kind of umbrella for managing more...
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Making the Service Monitoring Service Viral
17 June 2015
Best Practice, Change management, Change requests, Cloud Services, IT Service Management (ITSM), Processes
Earlier in the series, we discussed the importance of enabling features in our Service Monitoring Service that make the application teams want to...
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Continual Service Improvement: The Six Steps to Success
16 June 2015
Adopt and Adapt, Change Management, Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL, Management, Vision
With Continual Service Improvement (CSI), the six step CSI model is my secret weapon to ensuring ITSM practitioners implement changes and service...
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Cultural transformation and ITSM - the challenges are cultural and technical
11 June 2015
Change management, IT Service Management (ITSM), Processes, Service Management
Every service management implementation is a cultural transformation. And culture change is an even bigger issue for senior management than it is...
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