The AXELOS Blog - July 2015

IT organizations don’t tend to recognize when they have an image problem or why they should care. Though some would argue they’re...

24 June 2015
Agile, Best Practice, PRINCE2, PRINCE2 Agile, Project and programme management (PPM), Project management, Qualifications, Training

It’s been a while since I first discovered PRINCE2 Agile®; I was part of a delivery team that I had just joined in a technical...

24 June 2015
Best Practice, Change management, Customer engagement, Frameworks, IT Service Management (ITSM), Leadership, Processes

Process implementation in IT Service Management (ITSM) comprises the steps we take to deliver services and the changes necessary to support the...

23 June 2015
Agile, Frameworks, PRINCE2 Agile, Project and programme management (PPM), Project Management, Training

While Scrum has become the standard for agile software product development, many Scrum users are demanding a kind of umbrella for managing more...

17 June 2015
Best Practice, Change management, Change requests, Cloud Services, IT Service Management (ITSM), Processes

Earlier in the series, we discussed the importance of enabling features in our Service Monitoring Service that make the application teams want to...

16 June 2015
Adopt and Adapt, Change Management, Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL, Management, Vision

With Continual Service Improvement (CSI), the six step CSI model is my secret weapon to ensuring ITSM practitioners implement changes and service...

Every service management implementation is a cultural transformation. And culture change is an even bigger issue for senior management than it is...

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