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Latest blogs from AXELOS

The real ROI of ITIL training

  • 29 June 2016
  • Certification, Continual Service Improvement (CSI), IT investment, IT Service Management (ITSM), ITIL, Training
When I analyze the tangible results my organization has achieved as a result of employees being ITIL competent, the return is undeniable.

PRINCE2 2009 Foundation Exam Tips

  • 27 June 2016
  • Certification, Examinations, PRINCE2, Project management, Qualifications
Being “match-fit” for any examination takes plenty of advanced planning and preparation.

Integrating DevOps into the ITIL Orthodoxy

  • 24 June 2016
  • Change management, DevOps, IT Service Management (ITSM), ITIL, Processes, Service management
For many years, I’ve felt that I’ve been the official ITIL apologist in the DevOps community, because I’ve always believed that...

ITIL® Practitioner - Design for Experience

  • 22 June 2016
  • Continual Service Improvement (CSI), End-user experience, IT Service Management (ITSM), ITIL, Service catalogue, Service desk
The initiative to establish a service request catalogue to automate fulfilment of the most commonly requested services and allow customers to log...

The imperative of closing the agile “adoption gap”

  • 20 June 2016
  • Agile, Collaboration, Governance, PRINCE2, PRINCE2 Agile, Project management
What do individual people know about using agile delivery methods for projects that organizations don’t?

ISO/IEC 20000 and ITIL® – introducing Part 11

  • 17 June 2016
  • Frameworks, Information Management, Information systems, IT Service Management (ITSM), ITIL
Following the release of ISO/IEC TR 20000-11:2015: Part 11 - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management...

Using PRINCE2® in… Finance

  • 15 June 2016
  • Agile, Communication, PRINCE2, Project management, Roles, Skills
Rameez Chikhalia, Commercial Analyst at AXELOS describes how PRINCE2 can help finance teams improve communication and collaborative working.

Moving to a CSI approach: The ITSM journey of Yale University

  • 13 June 2016
  • Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Processes
Yale University’s IT Service Management (ITSM) journey began in 2011, just before my arrival in 2012. At the time, the University had...

ITIL® Practitioner: measuring what matters in ITSM

  • 10 June 2016
  • Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Processes, Skills
How do you know whether ITSM is delivering what a business and its customers need? Some organizations decide to answer that question by measuring...

Directors’ personal data is gold dust for cyber criminals

  • 08 June 2016
  • Cyber resilience, Cyber-attack, Data protection, RESILIA, Vulnerability
Dear Mr or Mrs Private Company Director – do you know who you are handing your personal information to and why?
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