Learning at work: top downloadable content to top up your CPD

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How can you easily enhance your continuing professional development (CPD)?

The My AXELOS online subscription service, providing career development tools and resources aligned with ITIL®, PRINCE2® and MSP® best practice, has listed its top CPD content accessed by users this year.

Here’s a brief snapshot of what’s on offer to keep your knowledge and skills current:

  1. PRINCE2 managers and project leadership white paper:
    What is leadership and how can it heighten the chances of project success?
    While managers may understand the concept of having project objectives, what they might lack is the key to project leadership: creating, articulating and achieving a vision.
    Learning to convey a vision of a better future and inspiring others to work towards it – along with building the ability to make tough decisions and guide people through organizational change – are powerful skills to combine with the PRINCE2 method.

  2. The future of ITSM is agile: a practical guide
    IT teams are critical to digital transformation and, today, that means adapting to agile ways of working such as collaboration and knowledge sharing.
    But how do practitioners embrace agile methods while making sure digital services are stable and predictable?
    This practical guide, based on ITIL 4 principles, helps IT professionals kickstart their agile journey, build high-velocity service teams through improved performance, culture and practices and blend the best approaches from IT service management and agile/DevOps.

  3. Management pocketbook – strategy:
    You may not need to be a strategy expert or guru but having a grasp of strategy principles could you give you and your organization the competitive edge.
    This pocketbook dispenses with complex theory and gets straight to the core of what a strategy is and how it helps professionals build business competencies – such as people, systems and culture – which can make the difference between a good business and a great business.
    Being able to translate a corporate vision into specific actions will help you on the way to both creating and maintaining value for your organization

  4. A new approach to implementing ITSM tools:
    Why are so many in the ITSM and service desk community unhappy with their service management tools?
    High prices, excessive expectations, difficult to configure and customize – it can all add up to a struggle and a doomed ITSM tool project.
    Instead, this white paper asks you to “rip up the tool implementation” and focus on benefits and outcomes. That way, you stand a better chance of automating business processes, providing management information while improving customer communications and user experience.
    Learn to map processes and value streams, empower people in service delivery, keep the end user top of mind, deliver a better experience, get your tool adopted and achieve return on investment.

  5. Management pocketbook – budgets
    If you’re asking the question: “Do I need to budget…is it necessary to plan the finances”, here’s the answer: “Yes”.
    As this pocketbook makes clear, your business is a “sophisticated money-making machine”; you can’t leave budgeting to chance, so what you’ll learn about is something that “tells your money where to go, instead of worrying where it went”.
    Running a business carries a financial responsibility that must be planned for – and that means knowing how you’re going to make a profit and where the cash will come from to pay people and fund materials – in other words, survive!

  6. Management pocketbooks – management models
    Do business leaders know what is expected of them? Not always.
    This pocketbook gives managers taking on leadership roles the knowledge to get ahead by understanding different ways to lead people effectively.
    All the concerns a new leader might have – getting the best results from a team, from individuals, motivating people, effective delegation and adapting to organizational culture – are addressed via advice on leadership roles, behaviours and styles.

To get access to this and a wide range of other professional learning content, visit the My AXELOS page to find out more about subscriptions

Current rating: 4.7 (3 ratings)


6 Jun 2020 Sky M. Resendez
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Thanks for the info! I just renewed my My AXELOS membership and there is a wealth of resources available to me! It can be overwhelming to figure out where to jump back in, so this list definitely helps.
8 Jun 2020 Jo Evans
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Very helpful little snapshot - thanks!
12 Jun 2020 Germinal Valles Soto
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As a beginner who moreover failed ny Foundation cert from 1 point, I an disappointed by the content of that website.
First, the most useful ITIL content I found is still my offline PDF from my training, When I search for documentation all I find is hidden advertisement for 45$ books.
Second, there is no moxk exam nor even some examples of exams with documented answers. Herew again I rely only on my offline mock exam provided during my training.
As a customer I honestly see no advantage in this "membership" which is ironic for the founding fathers of ITIL me being an example of their largest customer target, an experienced IT professional convinced in the interest of ITIL but beginner in the field.
22 Jun 2020 Anne Fitzsimons
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Hi Germinal
If you go to https://www.axelos.com/professional-development-member/my-axelos-dashboard/my-axelos-content-hub?c=tutorial you will find a number of videos that have been specifically designed to assist candidates preparing for their ITIL exam. Also sample exam papers can be found at https://www.axelos.com/certifications/sample-exam-papers so there is quite a bit of guidance for people preparing to take an ITIL exam.
Membership Services Manager
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