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Latest blogs from AXELOS

Building cyber education for all

  • 28 May 2015
  • Behaviour, Communication, Cyber Resilience, Cyber-Attack, Management
When it comes to cyber resilience one thing is clear: companies are continuing to fail at gaining consistent and effective Board-level engagement.

Is it time to change Change Management?

  • 26 May 2015
  • Change Management, Change Requests, Collaboration, Methodologies
How do teams deliver better quality software or an IT solution at a pace that matches the needs of a business?

How to evaluate training and certification goals to fit your career and employer objectives

  • 20 May 2015
  • Career planning, CPD, IT Service Management (ITSM), Management, Roles, Skills, Training
When planning your ITSM career goals and trying to decide how to achieve them, one of the most important things a practitioner can do is an...

Building Trust in the Service Monitoring Service

  • 19 May 2015
  • Capabilities, Cloud Services, Customer Engagement, Customer Experience, IT Service Management (ITSM), Key performance indicators (KPIs), Processes
As we begin these next few blog posts on “Implementation”, it is important to look at the ground we have already covered.

Building the PRINCE2 Agile™ Exam

  • 14 May 2015
  • Agile, Examinations, PRINCE2, PRINCE2 Agile, Project and programme management (PPM), Project management, Qualifications
Developing materials for PRINCE2 Agile is a true milestone in the evolution of PRINCE2®.

CX = BRM + SLM?

  • 12 May 2015
  • Communication, Customer Experience, End-User Experience, ITIL, Service Desk, Service Management
It all started with a tweet and now I find myself debating Customer Experience (CX) on the AXELOS blog.

Taking the pain out of implementing configuration management systems

  • 07 May 2015
  • Information Management, ITIL, Management, Requirements, Service Desk, Service Management, Value
Configuration management systems (CMS) are the bedrock of IT service management (ITSM); they provide the tools and databases to hold and manage all...

Service Management beyond IT - a world of opportunity

  • 05 May 2015
  • Business Solutions, IT Service Management (ITSM), IT Services, ITIL, Requirements, Service Management
IT Service Management (ITSM) practitioners often forget that service management was not something they invented but rather a concept taken and...