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Latest blogs from AXELOS

Them vs us: the importance of Collaboration

  • 31 October 2016
  • Business solutions, Collaboration, ITIL, Processes, Service desk, Stakeholder management
A lot of organizations, experience frustration with their service desk. Interestingly, what’s usually at fault is effectiveness rather than...

ITIL® Practitioner: why it’s always best to Keep It Simple

  • 28 October 2016
  • Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Processes, Service desk, Value
One of the reasons why businesses overcomplicate processes in transition projects is because they are trying to develop an approach that meets all...

Getting started with Kanban and IT Service Management

  • 26 October 2016
  • Business solutions, IT Service Management (ITSM), IT services, ITIL, Processes, Service Management
Whether they are moving from an established but ad hoc work management structure, or from a more standardized traditional ITSM work management...

A collaborative approach to cyber security

  • 24 October 2016
  • Behaviour, Collaboration, Communication, Cyber resilience, Processes, RESILIA, Threats
While security threats are constantly evolving and becoming more sophisticated our industry’s approach to cyber safety has – in the...

The benefits of ITIL® in IT security

  • 21 October 2016
  • Communication, Continual Service Improvement (CSI), IT services, ITIL, Processes, Resource management
Radu Leonte discusses the value of ITIL in Europe’s evolving and emerging Security Operation Centres (SOCs).

RESILIA™ exam questions: Part Three - Protective controls

  • 17 October 2016
  • Anti-virus software, Certification, Cyber-attack, Examinations, RESILIA, Threats
In this third blog post looking at exam questions from the AXELOS RESILIA Foundation certification, best practice trainer Matt Trigg of Zindiak...

Implementing and leading a best practice PMO

  • 17 October 2016
  • Best practice, Governance, P3O, Project management office
It is very easy to look at best practice and/or a number of existing Project Management Offices (PMOs) in your industry sector and decide on what...

How is ITIL® Practitioner relevant in a DevOps world? The 9 Guiding Principles and the Three Ways

  • 14 October 2016
  • Certification, Frameworks, IT Service Management (ITSM), ITIL, Methodologies, Processes
ITIL is being challenged by ‘shiny new’ philosophies, methodologies and frameworks that have recently laid claim to the work practices...

RESILIA™ exam questions: Part Two

  • 12 October 2016
  • Cyber resilience, Examinations, RESILIA, Risk management, Threats, Vulnerability
In this second blog post about the AXELOS’ RESILIA Foundation course, trainer Matt Trigg considers the issue of cyber threat and appropriate...

ITIL® Practitioner - Be Transparent

  • 07 October 2016
  • Behaviour, Communication, Customer experience, ITIL, Service desk, Value
Why is the ITIL Practitioner Guiding Principle, Be Transparent, so important to get right?
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