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October 2016
Latest blogs from AXELOS
Them vs us: the importance of Collaboration
31 October 2016
Business solutions, Collaboration, ITIL, Processes, Service desk, Stakeholder management
A lot of organizations, experience frustration with their service desk. Interestingly, what’s usually at fault is effectiveness rather than...
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ITIL® Practitioner: why it’s always best to Keep It Simple
28 October 2016
Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Processes, Service desk, Value
One of the reasons why businesses overcomplicate processes in transition projects is because they are trying to develop an approach that meets all...
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Getting started with Kanban and IT Service Management
26 October 2016
Business solutions, IT Service Management (ITSM), IT services, ITIL, Processes, Service Management
Whether they are moving from an established but ad hoc work management structure, or from a more standardized traditional ITSM work management...
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A collaborative approach to cyber security
24 October 2016
Behaviour, Collaboration, Communication, Cyber resilience, Processes, RESILIA, Threats
While security threats are constantly evolving and becoming more sophisticated our industry’s approach to cyber safety has – in the...
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The benefits of ITIL® in IT security
21 October 2016
Communication, Continual Service Improvement (CSI), IT services, ITIL, Processes, Resource management
Radu Leonte discusses the value of ITIL in Europe’s evolving and emerging Security Operation Centres (SOCs).
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RESILIA exam questions: Part Three - Protective controls
17 October 2016
Anti-virus software, Certification, Cyber-attack, Examinations, RESILIA, Threats
In this third blog post looking at exam questions from the AXELOS RESILIA Foundation certification, best practice trainer Matt Trigg of Zindiak...
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Implementing and leading a best practice PMO
17 October 2016
Best practice, Governance, P3O, Project management office
It is very easy to look at best practice and/or a number of existing Project Management Offices (PMOs) in your industry sector and decide on what...
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How is ITIL® Practitioner relevant in a DevOps world? The 9 Guiding Principles and the Three Ways
14 October 2016
Certification, Frameworks, IT Service Management (ITSM), ITIL, Methodologies, Processes
ITIL is being challenged by ‘shiny new’ philosophies, methodologies and frameworks that have recently laid claim to the work practices...
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RESILIA exam questions: Part Two
12 October 2016
Cyber resilience, Examinations, RESILIA, Risk management, Threats, Vulnerability
In this second blog post about the AXELOS’ RESILIA Foundation course, trainer Matt Trigg considers the issue of cyber threat and appropriate...
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ITIL® Practitioner - Be Transparent
07 October 2016
Behaviour, Communication, Customer experience, ITIL, Service desk, Value
Why is the ITIL Practitioner Guiding Principle, Be Transparent, so important to get right?
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