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Latest blogs from AXELOS

ITIL® Misconceptions: “ITIL doesn’t require any formal training, it is just common sense or a tool that will fix it all.”

  • 30 September 2016
  • Best practice, IT Service Management (ITSM), ITIL, Processes, Service Management, Training
There are a lot of misconceptions around ITIL as a tool within ITSM. Some people believe that if they implement a ‘tool’ or an aspect...

The challenges facing Project Managers

  • 28 September 2016
  • Certification, PRINCE2, PRINCE2 Agile, Project management, Requirements, Stakeholder management
What is the current state of project management and Project Managers?

ITIL® Misconceptions: “ITIL is incompatible with other practices.”

  • 26 September 2016
  • Adopt and adapt, Agile, Frameworks, IT Service Management (ITSM), ITIL, Processes
Practices such as lean, agile and DevOps can’t be successful without ITIL.Each of them needs to go from idea to realization, be supported in...

ITIL® Misconceptions: “ITIL is only for big organizations.”

  • 23 September 2016
  • IT services, ITIL, Processes, Roles, Service catalogue, Value
Is ITIL only for large organizations? Many believe that ITIL is too big or complex for their organization because of that misconception.

Cyber awareness learning is “horses for courses”

  • 21 September 2016
  • Communication, Cyber resilience, Cyber-attack, RESILIA, Risk management, Training
The quality of cyber awareness training in UK companies varies considerably, from those buying an off-the-shelf package through to expensive...

ITIL® Misconceptions: "ITIL is for infrastructure or production only."

  • 19 September 2016
  • Incident management, Infrastructure, IT service management (ITSM), IT services, ITIL, Processes
Many people associate ITIL’s core books with managing incidents and problems. This focus on break/fix scenarios is probably historical, but...

Engaging project teams

  • 16 September 2016
  • Behaviour, Collaboration, Communication, Leadership, PRINCE2, Project management
Project management learning is influenced increasingly by the importance of engagement - trust, relationships, communication and collaboration are...

ITIL® Misconceptions: “ITIL requires too many people.”

  • 14 September 2016
  • Adopt and adapt, Best practice, Frameworks, ITIL, Processes, Roles
Does ITIL require a lot of people to work effectively and do you need to have one individual for every role, process or function? No, but this...

Does your CV stand up to scrutiny? Providing proof with digital badges

  • 12 September 2016
  • Capabilities, Certification, CPD, Qualifications, Skills
Would you lie on your CV to secure your dream job? Well, you might not. But before you dismiss the idea that this goes on, the latest facts tell a...

ITIL® Practitioner Guiding Principles in action: Focus on Value

  • 09 September 2016
  • End-user experience, IT Service Management (ITSM), ITIL, Processes, Stakeholder management, Value
If you had to choose between following an agreed ITSM process, or focusing on value, what would you do?
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