Ten value realization tips for ITSM pros

ITIL 4 brought with it a laser-focus on value co-creation, with the service value system and service value chain helping IT service management (ITSM) professionals to better understand how their and their colleagues’ actions help to co-create business value. However, knowing how value is co-created is not the same as value realization; it is like knowing how to ride a bike and the health benefits versus actually riding a bike and receiving the health benefits.

To help, this article looks at value realization through a practical lens. Starting with what value realization is and why it is important.