Happy people give great service

Studies have shown that there is a huge difference between the performance of motivated and demotivated employees. Consequently, it is necessary to invest time and effort in those responsible for service delivery, in order to provide an excellent customer experience. For those wishing to improve the customer experience it would be advisable to first start with the employee experience. This may appear to be an easy thing to do, but in reality, it can be difficult and challenging. This paper will outline guidance for creating dynamic and contented teams.