Have You Noticed ITSM’s Changing Perceptions of AI Yet?
- Guidance
- Strategy
- Skills
- Leadership
- Digital transformation
- Capabilities
- Change management
- Service management
- Risk management
- ITIL
May 2, 2022 |
5 min read
- Guidance
- Strategy
- Skills
- Leadership
- Digital transformation
- Capabilities
- Change management
- Service management
- Risk management
- ITIL
This article sheds light on the question, 'how have perceptions of AI, and its usefulness to ITSM, changed in the last half-decade?', in terms of ‘AI for ITSM’ interest levels and its benefits, starting with how the ITSM community’s interest in AI has changed over time.