How does your organization move from good to great ITSM?
- Guidance
- IT Services
- Information management
- User experience
- Service management
- ITIL
March 28, 2022 |
6 min read
- Guidance
- IT Services
- Information management
- User experience
- Service management
- ITIL
‘Good’ and ‘great’ are simply words, and one person’s ‘great’ could be another person’s ‘good’, or vice versa. But whatever the words being used, the use of ‘good’ and ‘great’, or alternatives, paints a picture of accomplishment and superiority, respectively. When using the words ‘good’ and ‘great’, which factors would turn an organization's ‘good’ rating for IT service management (ITSM) success into a ‘great’ rating?
This article aims to help by using the AXELOS 2022 ITSM Benchmark Report survey data to compare the respective ITSM capabilities within organizations reporting ‘good’ and ‘great’ ITSM success.