It Is About Time We Tackled the Issues With IT Self-Service

Self-service and the service catalogue concept started to gain traction after ITIL®v3’s publication in 2007. In 2022, these are capabilities that all of the mainstream IT service management (ITSM) tools offer. However, there are still issues with IT self-service (and across business functions if an organization has adopted an enterprise service management strategy or approach). To help, this article digs into the many issues that organizations experience (with self-service), and offers up tips for finally getting self-service right.