What Does Good (ITSM) Look Like?
- Guidance
- Strategy
- Stakeholder management
- Leadership
- IT Services
- Governance
- Business solutions
- Behaviour
- Service management
- ITIL
March 30, 2022 |
7 min read
- Guidance
- Strategy
- Stakeholder management
- Leadership
- IT Services
- Governance
- Business solutions
- Behaviour
- Service management
- ITIL
It is important to ask the question ‘What does good look like?’ when trying to understand what organizations rated as having ‘good’ or better IT service management (ITSM) success are doing. This article shares data insights beyond the AXELOS 2022 ITSM Benchmark Report findings that help to build a picture of ITSM success (in specific capability terms).