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  • Guidance
  • Strategy
  • Stakeholder management
  • Leadership
  • IT Services
  • Governance
  • Business solutions
  • Behaviour
  • Service management
  • ITIL

Author  Stephen Mann

March 30, 2022 |

 7 min read

  • Guidance
  • Strategy
  • Stakeholder management
  • Leadership
  • IT Services
  • Governance
  • Business solutions
  • Behaviour
  • Service management
  • ITIL

It is important to ask the question ‘What does good look like?’ when trying to understand what organizations rated as having ‘good’ or better IT service management (ITSM) success are doing. This article shares data insights beyond the AXELOS 2022 ITSM Benchmark Report findings that help to build a picture of ITSM success (in specific capability terms).