What Does ‘ITSM Success’ Really Mean?
- Guidance
- Vision
- Value
- Strategy
- Stakeholder management
- Leadership
- IT Services
- User experience
- Customer engagement
- Behaviour
- Communication
- Collaboration
- Service management
- ITIL
June 1, 2022 |
4 min read
- Guidance
- Vision
- Value
- Strategy
- Stakeholder management
- Leadership
- IT Services
- User experience
- Customer engagement
- Behaviour
- Communication
- Collaboration
- Service management
- ITIL
Given the potential issues around certainty and the consistency of meaning, any data related to ‘ITSM success’ needs to be viewed with caution unless captured in a formalized manner.