Sign in

Human-centred ITIL Service Design White Paper

White Paper

Human-centred ITIL Service Design White Paper

White Paper

  • White Paper
  • IT Services
  • Collaboration
  • Capabilities
  • Benefits realization
  • ITIL

Author  Katrina Macdermid

April 17, 2019 |

 20 min read

  • White Paper
  • IT Services
  • Collaboration
  • Capabilities
  • Benefits realization
  • ITIL

This white paper provides a working definition of HCD, and identifies areas it can support ITIL and discusses how a synthesis of the two can help organizations.