Onboarding practices and improvement

White Paper

White Paper
IT Services
Digital transformation
Benefits realization
ITIL

Author Helen Windle

Helen Windle leads process strategy alongside a passion for the people side of IT. She works for Square Enix in the service management team.

January 7, 2021 |

14 min read

White Paper
IT Services
Digital transformation
Benefits realization
ITIL

This paper will explore a process often termed as the new joiners’ process from an IT perspective, as it provides the largest return on investment in terms of customer perception for IT.