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The impact of IA in ITSM for 2023

White Paper

The impact of IA in ITSM for 2023

White Paper

  • White Paper
  • ITIL4

Author  Mauricio Corona – CTO, Service Desk Institute

January 25, 2023 |

 12 min read

  • White Paper
  • ITIL4

As organizations move towards embracing intelligent automation, how can that impact their ITSM capabilities, and what can be done to ensure a seamless and effective adoption of AI capabilities?