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July 5, 2018

Axelos is one of the sponsors of the ITSM Leadership Summit 2018, taking place at Regent Singapore on 6 July 2018. The summit is the annual event of itSMF Singapore and brings together experts, leaders and professionals of the IT service management industry. 

Akshay Anand, Axelos’ ITSM Product Ambassador, is one of the speakers at ITSM Leadership Summit. His presentation “The Art & Science of Updating ITIL®” will be on at 1.45 p.m. He will also participate in the panel discussion “The Future of Service Management – Where we are heading with Digitalization and Disruption” at 12.15 p.m.

In addition, Axelos will be present at this year’s itSMF New Zealand at TSB Bank Arena and Shed 6 Complex in Wellington. itSMF New Zealand is part of ITx, a collaboration of twelve tech-focused conferences on innovation, technology and education which will be held from 11 to 13 July 2018.

At itSMF New Zealand Akshay will discuss how, by recognizing that ITSM operates in a complex system, practitioners can apply methods derived from the Cynefin framework to make sense of the world they are operating in. His session “Using Cynefin to make sense of ITSM” will be on at 2.30 p.m on Wednesday, 11 July. In his second presentation on Thursday, 12 July at 11.20 a.m., Akshay will talk about why and how ITIL is changing this year, and how the update will reflect modern ways of working.

Axelos is the custodian of best practice methodologies including ITIL. The ITIL framework enables IT service managers to deliver value to their organization and its internal and external customers. It is used globally by professionals working in project, programme and portfolio management, IT service management and cyber resilience.

ITSM Leadership Summit 2018

Axelos will be at stand 5 at ITSM Leadership Summit 2018. Akshay Anand’s presentation "The Art & Science of Updating ITIL" takes place from 1.45 to 2.15 p.m. His panel discussion "The Future of Service Management – Where we are heading with Digitalization and Disruption" is on from 12.15 to 1.00 p.m.

itSMF New Zealand

Akshay Anand’s session "Using Cynefin to make sense of ITSM" will take place in itSMFnz 2 Room from 2.30 to 3.00 p.m. on Wednesday, 11 July. His presentation “Learn About The ITIL Update!” will take place in itSMFnz 1 Room from 11.20 to 11.50 a.m. on Thursday, 12 July.