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June 19, 2018

The winner of the inaugural ITIL® Experience Award: Collaborating for Success, sponsored by Axelos, was announced on 5 June 2018 at the ceremony for itSMF UK’s Professional Service Management Awards (PSMA18).

The prize went to Grupo Bimbo, a Mexican-headquartered global bakery. The three other finalists were Agilisys (software and business services), IQVIA (analytics and data for life sciences) and Network Rail (owner and operator of Britain’s railway infrastructure. 

Grupo Bimbo, supported by EY, used ITIL as a baseline approach in integrating and coordinating service management across multiple global sites – Grupo Bimbo is the largest bakery in the world. By providing consistency and standardization in service delivery, the approach enabled the central IT organization to implement repeatable processes at multiple locations – essential for Grupo Bimbo’s business.

The ITIL Experience Award recognizes collaborative excellence that has enabled outstanding IT service management for customers. Entrants had to demonstrate success in using at least three of ITIL’s nine guiding principles and provide examples of effective collaboration between individuals or multiple teams. The entire PSMA18 programme highlights the achievements of teams and individuals working across the spectrum of service management, from small businesses to large enterprises and product vendors to consultancies.

Peter Hepworth, CEO, AXELOS: “The impressive quality and variety of the entries for the award demonstrated the degree to which ITIL’s proven and tested framework remains the backbone of business practices, playing a crucial role in business transformation across a diversity of industry sectors and organizations. Globally, over five million IT professionals rely on ITIL’s best-practice guidance to deliver business success, and each year organizations invest substantially in adopting ITIL, adapting it to their needs, and upskilling their people with ITIL qualifications. Grupo Bimbo’s winning entry provided an ideal example of the way the use of ITIL has evolved as organizations work to achieve their objectives – for instance, through integrating ITIL principles with agile initiatives. It offered a model of the kind of best practice that meets the challenges of today’s environment.”

Barclay Rae, Chief Executive Officer of itSMF UK, the country’s leading association for IT service management professionals, said: “The Awards highlight the achievements of teams and individuals working across the spectrum of service management, from small businesses to large enterprises and product vendors to consultancies. What all award nominees have in common is a focus on professionalism and service improvement, a total commitment to the work they do and a determination to do it better. Our industry in moving fast, and many of the most exciting developments are happening where service management meets other business-related disciplines. The PSMA awards identify organizations and teams that aren’t just excelling within their own industry sector, but genuinely breaking new ground.”

About the ITIL Experience Award: Collaborating for Success

Sponsored by AXELOS, the global custodian of ITIL methodology and certification, and first awarded in 2018, the ITIL Experience Award: Collaborating for Success recognizes collaborative excellence that has enabled outstanding ITIL service management for customers. It is open both to individuals and to teams, and entrants should demonstrate success in the use of at least three of ITIL’s nine guiding principles, while providing examples of effective collaboration between individuals or multiple teams. Visit axelos.com for further information about ITIL’s nine guiding principles.

Photograph by Julio Da Costa