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October 10, 2018

Axelos Global Best Practice has signed a Memorandum of Understanding (MoU) with HDI, the membership association and certification body for service and support professionals, to raise the profile of IT service management (ITSM).

As part of the strategic partnership, the two organizations will work on the development of existing and new best practices as well as thought leadership. The collaboration will also focus on skills development and career and competency progression routes.

Catherine Newman, Chief Customer Officer at Axelos, said: “We are very pleased to work together with HDI to further advance the service management profession. HDI are one of the leading bodies within the industry and this collaboration will be a great opportunity to create value and promote the industry.”

AXELOS is also a sponsor of HDI’s Service Management World, which explores the strategic and tactical elements of service management strategies for IT operations.

Akshay Anand, ITSM Product Ambassador at Axelos, will be present to participate in a panel discussion about “Making Sense of the Latest Approaches and Methodologies” on Tuesday, 16 October 2018 at 3:15 p.m. In addition, he will hold a breakfast briefing on Wednesday, 17 October 2018 at 7:30 a.m. about “The Future is Built on ITIL - Get Ready for ITIL® 4”.