Maturity Assessments at the London Underground

Kate Winter, The APM Group

June 2011

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This case study describes how P3M3 is helping London Underground to save money, provide a better service and empower its staff. Head of the Capital Programmes Directorate (CPD) Doug Norman chose P3M3 to develop an action plan for London Underground improvement which led to the achievement of a Level 3 certification for project management in March 2011.

Introduction
The first step: understanding what we didn’t know
The major steps to improvement
Engagement: the key to success
The assessment process
Persuading senior management and getting buy-in
Impact and benefits
Lessons learned
The future
About the P3M3 assessment
Acknowledgements
Trade marks and statements
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