ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
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Focus on ITIL

What is ITIL?

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL's capabilities provide a range of key benefits for the organization and the professional.

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How to get Certified in ITIL

The ITIL certification scheme provides a modular approach to the framework, and comprises a series of certifications focusing on different aspects of ITIL best practice.

These are the levels of certification within the scheme:

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ITIL Membership

Become an ITIL member and access content, templates, toolkits and best practice guidance to help you succeed in your profession. You can benefit from resources including:

  • Online best practice publications such as ‘ITIL Continual Service Improvement’
  • Skills Assessment tools for over 25 roles in ITSM
  • Exam support video revision sessions for ITIL Foundation and Practitioner
  • ITIL Digital Badge.
Become a member
Colleagues sat around a table discussing their ITSM professional development
Guiding Principles
ITIL Practitioner Resources View videos, case studies and blogs demonstrating how to benefit from and apply ITIL Practitioner's 9 Guiding Principles.
ITIL Maturity Model
What's Your ITIL Maturity Level? This service assists organizations in tracking, delivering and improving their IT service management provision according to the ITIL framework.
Key Guidance
ITIL Service Lifecycle Publication Suite Discover the range of core guidance supporting the ITIL framework and certifications.