ITIL® 4 Practitioner: Monitoring and Event Management
This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
![ITIL® 4 Practitioner: Monitoring and Event Management](https://eu-images.contentstack.com/v3/assets/blt637b065823946b12/blt1dd16d708622584f/616d6d6de8a69241e6ffc077/it-asset-management-itil-4-practice-1920x641.png?width=960&height=320&fit=bounds&crop=3%3A1%2Csmart&format=jpg&auto=webp&quality=60)
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area. This course will help you to:
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reportingReduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model
Practitioner training:
ITIL training courses are run in a variety of formats by accredited training organizations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Monitoring and Event Management.
Examination format:
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
Certification renewal:
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. Looking to renew your certification? Find out more.